Pricing & packaging
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Grabyo Live Production packages
Event-based
Get in touch for pricing
Buy for specific events & projects.
Ideal if:
You have a single or limited run of events you want to cover.
Term-based
Get in touch for pricing
Buy a bundle of hours for use across a fixed term.
Ideal if:
Your organization's video production needs vary throughout the year.
Always On
Get in touch for pricing
Unlimited access to your live feeds and recording.
Ideal if:
You're looking to fix your costs and manage large volumes of content.
Grabyo Clipping & editing packages
Event-based
Get in touch for pricing
Buy for specific events & projects.
Ideal if:
You have a single or limited run of events you want to cover.
Term-based
Get in touch for pricing
Buy a bundle of hours for use across a fixed term.
Ideal if:
Your organization's video production needs vary throughout the year.
Always On
Get in touch for pricing
Unlimited access to your live feeds and recording.
Ideal if:
You're looking to fix your costs and manage large volumes of content.
Features
Choose the tools you need to create your own powerful, flexible live cloud production workflow.
| Included in plan | Additional Plan Options |
|---|---|
| Control room(s) | ISO recording |
| Live production (hours) | Instant replay |
| Live feed ingests | Extra control rooms |
| High-fidelity feed protocols | Extra production & recording hours |
| Streaming destinations | Extra streaming destinations |
| PGM/ISO recording (hours) | 30-day DVR retention |
| 7-day DVR retention | Extra users |
| File/asset storage | Extra file/asset storage |
| Users | Bespoke training |
| Training | Enhanced/priority support |
| Technical support | |
| Account manager |
Customer Support Plans
| Standard Support Plan | Premium Support Plan | |
|---|---|---|
| Support Hours | ✅ 24/7 AI Agent and Live Chat Support | ✅ 24/7 AI Agent and Live Chat Support |
| Email Support | ✅ Included | ✅ 24/7 with priority routing + escalations |
| Video Call Support | ❌ Not included | ✅ Available for high-priority escalations |
| Tiered Issue Management | ❌ Not included | ✅ Prioritized requests based on urgency |
| Response Times | ✅ All issues: <2 hours | ✅ Critical issues: <30 mins, important issues: <1 hour |
Premium Live Event Support (Add on)
On top of our Standard and Enterprise Support plans, Live Event Support provides a dedicated support representative available via Slack or another preferred communication channel during your high-profile live events.
This premium service is designed for live events where minimal downtime is crucial. Pre-event testing is part of the planning process to ensure seamless execution and identify potential issues before and during the live event.
| Support Hours | ✅ 24/7 AI Agent and Live Chat Support |
| Email Support | ✅ 24/7 with priority routing + escalations |
| Video Call Support | ✅ Available for high-priority escalations |
| Tiered Issue Management | ✅ Prioritized requests based on urgency |
| Response Times | ✅ Critical issues: <30 mins, important issues: <1 hour |
Note: Advance booking required with at least 72 hours notice.
Features
Supercharge your live clipping and social video production workflows with AI highlights, rapid editing and multi-platform publishing tools.
| Included in plan | Additional Plan Options |
|---|---|
| Live feed ingests | Extra feeds & DVRs |
| VOD creation (hours) | High-fidelity feed ingest (SRT, Zixi) |
| Editing Project(s) | Extra recording & creation hours |
| DVR recording (hours) | Automated closed captions |
| Streaming destinations | Extra streaming destinations |
| Users | 30-day DVR retention |
| File/asset storage | Extra users |
| 7-day DVR retention | Extra file/asset storage & creation hours |
| Training | Bespoke training |
| Account manager | Enhanced/priority support |
Customer Support Plans
| Standard Support Plan | Premium Support Plan | |
|---|---|---|
| Support Hours | ✅ 24/7 AI Agent and Live Chat Support | ✅ 24/7 AI Agent and Live Chat Support |
| Email Support | ✅ Included | ✅ 24/7 with priority routing + escalations |
| Video Call Support | ❌ Not included | ✅ Scheduled video calls with support team |
| Tiered Issue Management | ❌ Not included | ✅ Priority escalation & dedicated response |
| Onboarding & Training | ✅ Self-serve resources | ✅ Dedicated onboarding sessions |
| Account Management | ❌ Not included | ✅ Named account manager |
Premium Live Event Support (Add on)
On top of our Standard and Enterprise Support plans, Live Event Support provides a dedicated support representative available via Slack or another preferred communication channel during your high-profile live events.
This premium service is designed for live events where minimal downtime is crucial. Pre-event testing is part of the planning process to ensure seamless execution and identify potential issues before and during the live event.
| Support Hours | ✅ 24/7 AI Agent and Live Chat Support |
| Email Support | ✅ 24/7 with priority routing + escalations |
| Video Call Support | ✅ Available for high-priority escalations |
| Tiered Issue Management | ✅ Prioritized requests based on urgency |
| Response Times | ✅ Critical issues: <30 mins, important issues: <1 hour |
Note: Advance booking required with at least 72 hours notice.
"We know that Chilean audiences are increasingly turning to social media and online channels to consume content and look for what to watch next, and we need to get in front of them at the right time and in the right place.”
Ivan Eyara, Head of Multiplatform Development
"Grabyo´s platform allowed us to continue creating digital-first content and providing the national and local news that our community relies on."
Jose Angel Gonzalo, Senior Director and Managing Editor of Digital News
"With Grabyo, our creative team and students can quickly produce and publish compelling sports content from anywhere."
Sean Reuthe, PR & Communications Manager
"Partnering with Grabyo allows us to reach consumers across all of our digital channels and ensure we are informing the public when they need information."
Thales Calipo, Digital Director
“With Grabyo, we turn key moments into instant highlights that bring new viewers into the experience.”
Stephan Shelanski, Executive Producer and Director
“Live vertical outputs from a single feed unlock new ways to reach fans, without compromising the broadcast.”
Ryan Sage, President and Co-Founder
Procure Grabyo through AWS Marketplace!
Do you know if your organization has an AWS spend commitment in place? If it does, you can buy Grabyo through AWS Marketplace, meaning you benefit from discounted pricing as well as count towards the committed spend. Make your internal buy-in with stakeholders easy, and keep financial colleagues happy.
Learn more