Try Grabyo

All we need is a few details from you and then a member of the team will be in touch!

Try Grabyo

All we need is a few details from you and then a member of the team will be in touch!

Packages & Plans.

Our flexible plans ensure you only pay for what you need to get the most out of Grabyo.


Control room(s)
Live production (hours)
Live feed ingests
High-fidelity feed protocols
Streaming destinations
PGM/ISO recording (hours)
7-day DVR retention
File/asset storage
Users
Training
Technical support
Account manager

Additional Plan Options

ISO recording
Instant replay
Extra control rooms
Extra production & recording hours
Extra streaming destinations
30-day DVR retention
Extra users
Extra file/asset storage
Bespoke training
Enhanced/priority support

Live feed ingests
VOD creation (hours)
Editing Project(s)
DVR recording (hours)
Streaming destinations
Users
File/asset storage
7-day DVR retention
Training
Account manager

Additional Plan Options

Extra feeds & DVRs
High-fidelity feed ingest (SRT, Zixi)
Extra recording & creation hours
Automated closed captions
Extra streaming destinations
30-day DVR retention
Extra users
Extra file/asset storage & creation hours
Bespoke training
Enhanced/priority support

Standard Support Plan
Enterprise Support Plan
Support Hours
24/7 AI Agent and Live Chat Support
24/7 AI Agent and Live Chat Support
Email Support
Included
24/7 with priority routing and escalations
Video Call Support
Not included
Available for high-priority escalations
Tiered Issue Management
Not included
Prioritized requests based on urgency
Response Times
All issues: <2 hours
Critical issues: <30 mins, important issues: <1 hour

Premium Live Event Support (Add on)

On top of our Standard and Enterprise Support plans, Live Event Support provides a dedicated support representative available via Slack or another preferred communication channel during your high-profile live events.

This premium service is designed for live events where minimal downtime is crucial. Pre-event testing is part of the planning process to ensure seamless execution and identify potential issues before and during the live event.

Support Hours
24/7 AI Agent and Live Chat Support
Email Support
24/7 with priority routing and escalations
Video Call Support
Available for high-priority escalations
Tiered Issue Management
Prioritized requests based on urgency
Response Times
Immediate response from dedicated support representative during live events

Note: Advance booking required with at least 72 hours notice.

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