Your questions, answered quicker and better with new knowledge base
At Grabyo, we pride ourselves on creating software that is user-friendly and intuitive. At the same time, we prioritise customer experience above everything. With this in mind, we have launched a new knowledge base that gives a better way to get your questions answered quickly.
We want you, our clients, to get instant answers whenever you need it, giving you the information you need at the right time and in the right form. We created our knowledge base to help you get the most out of Grabyo, no matter if you’re a platform veteran or you’re using the software for the first time.
Instant Answers
You can now get instant answers to your Grabyo questions. Our comprehensive documentation means that any query you have on the platform can get answered immediately with a simple visit the Grabyo website.
24-Hour Support
The operations team at Grabyo know everything there is to know about the platform, and we wanted to make sure that you have access to their brains 24/7. We have offices around the world and staff online at all hours of the day, but we never wanted you to be unable to get the answers you need. Our new knowledge base means wherever you are working, whatever time you are working at, you can do anything on Grabyo.
Up-to-date Information
Whilst we always make sure you have the latest updates from Grabyo that you need to make the most of the platform, now you can have all of that information whenever you need it. With every new feature, every backend development and every design update, these changes will be reflected in the knowledge base so you’ll always be using Grabyo the best you can.
Discover
Grabyo’s feature list is growing and growing. The development team is constantly improving the Grabyo platform and listening to your feedback to make the software better than ever. There are no doubt some features in Grabyo that you have not yet used that would be perfect for you to experiment with and integrate into your social video strategy. Using our knowledge base, you can discover new ways to use Grabyo and improve the content you share with your audience.
You can access Grabyo knowledge base at any time. Alternatively, click ‘Support’ from the Grabyo website. You can still submit tickets to speak to one of the operations team, but this is now a click away within ‘Support’ and you can also check on the status of the platform – in case you were wondering if we’re experiencing any rare downtime.
Our aim in providing this knowledge base is to improve your Grabyo experience. If you still have any questions on Grabyo, please do get in touch with #TeamGrabyo here.
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